Returns & Exchanges

At Stockyard Pearls, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes a return or exchange may be necessary. Our returns policy is designed to be fair and transparent, providing you with peace of mind when shopping with us. Here are the details of our policy:

1. Eligibility for Returns - You may be eligible for a return if you have purchased jewellery from our website within the last 30 days. - Please note that customised or personalised items are not eligible for return unless they are defective or damaged upon arrival.

2. Return Process - If you wish to return an item, please contact us via email within 30 days of receiving your order. We will then provide a return address for postage. - Ensure that the item is unused, in its original condition, and securely packed in its original packaging before returning it to us. - We highly recommend using a trackable shipping method to return the item, as we cannot be held responsible for lost or damaged packages during transit.

3. Refund Options - Once we receive the returned item and verify its condition, we will initiate the refund process. - You can choose between a full refund to your original payment method or a store credit that can be used for future purchases. - Refunds will be processed within 7-10 business days after the returned item is received.

4. Exchanges - If you prefer to exchange an item for a different size, colour, or design, please let us know, and if approved, please make sure the item is unused, in its original condition, and securely packed in its original packaging - We will do our best to accommodate your exchange request, subject to availability. - Any price differences between the original item and the exchange item will be handled accordingly.

5. Defective or Damaged Items - In the unlikely event that you receive a defective or damaged item, please contact us immediately. - We will arrange for a replacement or repair, depending on the specific circumstances.

Please keep in mind that our returns policy may be subject to change, so we advise you to review it periodically on our website. If you have any further questions or concerns, We are always here to assist you. We appreciate your trust in Stockyard Pearls and look forward to serving you with the utmost care and satisfaction.